Returns, Refunds & Exchanges
Under the Consumer Rights Act you have the right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. But this right is limited to 30 days from the date you took ownership of the goods (this could be the date of purchase or the date the goods were delivered to you - whichever is later).
After the initial 30 days, we cannot process a full refund in the first instance, but you may still have the right to a repair or replacement.
Refunds (if applicable)
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of a refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.
There are certain situations where only partial refunds are granted (if applicable). These include:
- Products with obvious signs of use;
- Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and
- Any item that is returned more than 30 days after purchase
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially processed.
If you’ve done all of the above and you still have not received your refund, please contact us at Future Bikes on 01206 728717 or email info@future-bikes.co.uk
Sale items
We do not offer refunds for sale items, unless they are faulty.
Exchange (if applicable)
We can only replace items if they are defective or damaged.
If you need to exchange an item for the same item, please call us on 01206 728717 or send us an email at info@future-bikes.co.uk
Please ensure you include your item description and purchase date, along with your contact details. We will endeavour to resolve the issue in the best way possible.
If your item(s) are approved for return/exchange, please ship your product to:
Returns
Future Bikes Ltd
The Pump House,
Rowhedge Wharf Road
Rowhedge
Essex
CO5 7DX
Please include details and reason for returning.
You will be responsible for paying for your own shipping costs for returning your item, unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.
Right to cancel
In addition to our Returns Policy, under the Consumer Contracts Regulations, you have the right to cancel your order up to 14 days from the day you receive your goods if you are an online, mail or telephone order customer. You then have a further 14 days from the date you notify the retailer of your cancellation to return the goods. The refund will include any standard delivery charges paid. You will be responsible for the cost of returning a cancelled order to us.
We will refund to you the price paid for the items and (unless you did not pay for delivery) the delivery charges that you paid up to a maximum amount of the cost of our standard delivery option. You will be refunded to your original method of payment within 14 calendar days of our receipt of the cancelled items or, if earlier, within 14 days from the day we receive proof of return from you. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.